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Refund policy

📄 Return & Refund Policy

Effective Date: August 05, 2025

At PrintMyPad, customer satisfaction is at the heart of what we do. As a provider of made-to-order custom desk mats, we take great care in ensuring each product meets your expectations. This Return and Refund Policy sets forth the terms and conditions under which returns, refunds, and exchanges may be considered.

1. Scope of Policy

This policy applies to all purchases made through our website, regardless of the customer’s country of residence, subject to applicable consumer protection laws. Nothing in this policy affects your statutory rights.

2. Return Eligibility

We accept return requests for non-customized, stock items within 14 calendar days from the date the item is delivered to you, provided the following conditions are met:

  • The item is unused, undamaged, and in its original packaging

  • You provide proof of purchase (e.g., order confirmation or receipt)

Returns will not be accepted beyond the 14-day period unless required by applicable local law.

3. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances, except where defective or damaged upon arrival:

  • Custom products, including but not limited to desk mats printed using customer-provided images, prompts, or personalized design instructions

  • Gift cards

  • Clearance or sale items

You acknowledge and agree that by placing an order for a custom item, you waive any right to cancel or return such item under standard change-of-mind provisions, except as required by law.

4. Defective, Damaged, or Incorrect Items

If you receive an item that is:

  • Defective (e.g., misprint, production flaw)

  • Damaged in transit

  • Incorrect (wrong product sent)

You must notify us within 5 business days of delivery by emailing info@printmypad.com with:

  • Your order number

  • A detailed description of the issue

  • Clear photos showing the damage or defect

If your claim is approved, we will:

  • Offer a replacement at no cost to you, or

  • Offer a full or partial refund at our sole discretion

We reserve the right to reject claims for items damaged after delivery or as a result of misuse.

5. Return Process

To initiate a return, contact us at info@printmypad.com. If your return request is approved, you will be provided with return instructions and the return address. Please note:

  • Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect items

  • Items returned without prior authorization will be rejected and returned to sender

6. International Returns

We accept returns from international customers, subject to the same conditions outlined above. However:

  • You are responsible for all international return shipping costs, duties, and taxes

  • PrintMyPad is not liable for lost or undelivered international returns; we recommend tracked and insured shipping methods

7. European Union Customers

If you are located in the European Union and have purchased non-customized goods, you are entitled to a 14-day "cooling-off" period under EU law, during which you may cancel your order for any reason and return the item for a full refund. This right does not apply to custom or personalized goods.

8. Exchanges

We do not offer direct exchanges. If you would like to order a different item, you must complete a return (if eligible) and place a new order separately.

9. Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 10 business days

  • PrintMyPad is not responsible for delays caused by your financial institution

  • Refunds will be issued in the original currency of purchase, minus any applicable shipping charges unless otherwise specified

If 15 business days have passed since your refund approval and you have not received your funds, please contact us at info@printmypad.com.

10. Policy Modifications

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. The version in effect at the time of your purchase will apply to your order.

📬 Contact

For any questions regarding this policy, please contact us at:
info@printmypad.com